Refund and Returns Policy

If something you bought from us is not helping, we do not want you stuck with it. Here is our policy in plain English.

30-day money-back guarantee

You have 30 days from the delivery date to request a refund. The item can be opened and used — that is the point. You cannot know whether a support brace helps without wearing it.

How to start a return

1. Email support@zwellness.com with your order number and a sentence about what did not work.
2. We reply within one business day with a return address.
3. Ship it back. Once it arrives, your refund is issued within 5 business days to the original payment method.

Who pays return shipping

• We do — if the item arrived damaged, faulty, or we sent the wrong thing.
• You do — if you changed your mind or it simply was not for you.

What we cannot accept back

For hygiene reasons we cannot resell or refund socks, insoles and compression garments that have been worn, unless they arrived faulty. Everything else is covered.

Cancellations and exchanges

Orders can be cancelled at no cost any time before they ship. Wrong size? Tell us and we will send the right one — for a straight size swap on an unworn item, we cover shipping both ways.